Apex Aquatic Return & Refund Policy

Live Purchases (Fish, Plants & Livestock) Due to the sensitive nature of live aquatic animals and plants, we are unable to offer refunds, returns, or exchanges on any live purchases. Please choose carefully and feel free to ask our staff for advice before purchasing.

Please note that live goods are only shipped within the Australian Eastern Biodiversity Zone. Customers in WA, NT, or TAS must have an approved quarantine setup confirmed prior to any live goods order being dispatched.

In the unlikely event that livestock arrives deceased, a clear photo must be taken of the fish inside the sealed, unopened bag upon arrival. Opening the bag before taking a photo will void any claim, as it will be considered that the loss occurred after delivery and not during transit.

Dry Goods (Equipment, Food, Accessories, etc.) Dry goods may be eligible for return, exchange, or refund under the following conditions:

• Proof of purchase is required.
• The return must be initiated within 30 days of the date of purchase.
• The item must be brought in-store or returned via post for inspection.
• The product must be in acceptable condition.
• All returns and exchanges are subject to staff approval after the product has been examined.

Return Shipping Costs:

• Change of Mind Returns — If you are returning a product due to a change of mind, the customer is responsible for arranging and covering the cost of return shipping. We recommend using a trackable service, as Apex Aquatic is not responsible for items lost in return transit.
• Defective or Faulty Products — If a product arrives damaged or is found to be faulty, Apex Aquatic will cover the cost of return shipping. Please contact us first so we can arrange the most appropriate return method, which will typically be via Team Global Express or another carrier at our discretion.

There is no cost to return products in store, regardless of the reason for return.

Pricing Errors Apex Aquatic reserves the right to cancel and fully refund any order where an obvious pricing error has occurred — for example, where a product has been listed at a price that is clearly incorrect or significantly below its true value due to a system, human, or technical error.

In the event of a pricing error, we will notify you as soon as possible and issue a full refund of any amount paid. You will then have the option to repurchase the item at the correct price.

This is consistent with our rights under the Australian Consumer Law (ACL), which recognises that a displayed price is generally considered an "invitation to treat" rather than a binding offer, and that retailers are not obligated to honour prices that are the result of a genuine and obvious error. For more information, please refer to the Australian Competition and Consumer Commission (ACCC) guidelines at accc.gov.au.