Live Purchases
Due to the sensitive nature of live aquatic animals and plants, we are unable to offer refunds, returns, or exchanges on any live purchases. Please choose carefully and feel free to ask our staff for advice before purchasing.

Dry Goods (Equipment, Food, Accessories, etc.)
Dry goods may be eligible for return, exchange, or refund under the following conditions:

• Proof of purchase is required.

• The item must be brought into the store for inspection.

• The product must be in acceptable condition and returned within a reasonable timeframe.

All returns and exchanges are subject to staff approval after the product has been examined.