Freshwater Service
Planted tanks drift out of balance quietly. We keep water, ferts and light in step, so growth stays lush and algae never gets a foothold.
- Melbourne-wide
- Qualified aquarists
- Fully insured
- No lock-in contract
What a visit covers
- Full water panel - pH, KH, GH, ammonia, nitrite, nitrate and phosphate
- Filter service, media rinse and flow-rate check
- Algae control at the source, not just the glass
- Plant trimming, propagation and replanting
- Fertiliser and CO2 schedule tuned to your growth
- Substrate vacuum and water change
- Glass, hardscape and equipment clean
- Livestock health check with a written record
How it works
-
1
Pick a time
Choose a slot that suits you. You get a confirmation straight away, and a reminder before we arrive.
-
2
We arrive fully equipped
Test kits, replacement media, tools and treated water come with us. Consumables used during a standard visit are not billed on the spot.
-
3
You get the numbers
Every visit ends with a written record of your parameters and what changed, so you can see the trend rather than guess at it.
Common questions
How long does a visit take?
Most systems in this size band take 45 to 90 minutes. Larger or neglected tanks take longer, and we tell you before we start rather than rush it.
Do I need to be home?
No, as long as we can get access. Plenty of clients leave a key or a code. You still get the full written record afterwards.
Is this a one-off or ongoing?
Either. Book a single visit whenever you like, or set a repeating schedule - fortnightly and monthly are the most common. There is no lock-in contract.
Who carries out the work?
Visits are carried out by Apex staff, or by contractors we work with and trust. Whoever attends, the booking is with Apex - we brief them on your system, and any issue goes through us rather than being left between you and a third party.
What if something is wrong with my livestock?
We flag it on the day and talk you through the options. Treatments, quarantine advice and replacement stock all come from the same team, so nothing gets lost between the shop and the service.
Need to change your booking?
Reschedule from your confirmation email or your account. If you are stuck, call us on 1300 880 373 and we will move it for you.