Apex Aquatic Rewards – Terms & Conditions

Last updated: 25 October 2026

1. About these terms

Apex Aquatic operates the Apex Aquatic Rewards program to reward eligible customers for shopping with us online and in store.

These terms explain how rewards are earned, redeemed, adjusted and managed. By participating in the program, you agree to these terms.

These terms should be read together with our Terms of Service, Return & Refund Policy and Privacy Policy.

Apex Aquatic contact details

Website: https://apexaquatic.com.au
Email: ecommerce@apexaquatic.com.au
Address: 57–61 Alexandra Parade, Collingwood VIC 3066

2. Definitions

• Apex Aquatic Rewards or Scales means the loyalty points awarded through our rewards program.

• Scales means the points recorded against a customer's rewards account.

• Rewards account means the customer account associated with the program.

• Eligible purchase means a transaction that meets the earning conditions specified in these terms and the applicable program settings.

• Redemption means applying eligible points towards a discount on an eligible purchase through an authorised checkout.

3. Joining the program

Participation in Apex Aquatic Rewards is subject to the program's registration and account requirements.

Customers must provide accurate account information and use an account they are authorised to access.

Where a purchase must be linked to a rewards account to qualify, customers must identify their account before the transaction is completed. Purchases made without the required account identification may not qualify for rewards.

Apex Aquatic may be unable to retrospectively award points where a transaction cannot be verified or was not recorded against the relevant account. Customers should contact us promptly if they believe eligible points have been incorrectly omitted.

Participation is subject to these terms and any additional conditions disclosed for specific rewards or promotions.

4. Earning rewards

Customers earn points on eligible purchases at the earning rate displayed in the Apex Aquatic Rewards program at the time of purchase.

The applicable earning rate, qualifying products and any minimum purchase requirements will be communicated through our website, rewards interface or relevant promotional material.

Unless expressly stated otherwise in a promotion:

• Points are calculated on the eligible amount actually paid after discounts.

• Shipping, delivery charges and other excluded transaction charges do not earn points.

• Gift cards and other excluded products or transactions do not earn points.

• The portion of a transaction paid using redeemed rewards does not earn additional points.

• Bonus points are subject to the conditions of the relevant promotion.

• Points cannot be exchanged for cash or transferred to another person.

Apex Aquatic may exclude particular products, product categories, transactions or promotions from earning points where the exclusion is communicated through the applicable program terms or offer conditions.

5. When points are credited

Points are credited in accordance with the program settings and applicable transaction processing rules.

Where supported by the program, Apex Aquatic may delay crediting points until an order has been fulfilled or the relevant transaction has passed any applicable verification period.

Points may be adjusted or reversed if an order is cancelled, a transaction is refunded, a payment is reversed or a qualifying purchase is otherwise invalidated.

Customers should allow reasonable time for points to appear in their account. If points appear to be missing, contact us with the relevant order number and account details so we can investigate.

6. Redeeming rewards

Points may be redeemed only through the redemption methods and checkout options made available by Apex Aquatic.

Unless expressly stated otherwise, rewards are intended to be redeemed as a discount against an eligible purchase.

• Points must be available in the customer's rewards account before redemption.

• Customers must follow the redemption process displayed at checkout.

• The minimum redemption amount, redemption rate and any maximum redemption limits are determined by the program settings or applicable offer conditions.

• Points cannot be exchanged for cash, withdrawn, sold or transferred to another account.

• Points cannot be used to purchase gift cards or other excluded products.

• Points cannot be redeemed retrospectively against an order that has already been paid for.

• Points cannot be combined with other redemption methods unless the checkout system expressly permits it.

Rewards are not cash and do not represent a general-purpose cash balance. They are a promotional benefit available only in accordance with these terms.

Where the program is configured for checkout-only redemption, customers must redeem points through the authorised checkout process. Points cannot be exchanged for separately issued vouchers, discount codes or other redemption instruments unless Apex Aquatic expressly offers that option.

7. Discounts and promotional offers

Rewards may be subject to additional conditions when used with sale prices, discount codes, bundles, VIP pricing or other promotional offers.

Any restrictions on combining offers will be disclosed in the relevant offer terms or at checkout.

Apex Aquatic may run limited-time promotions that provide bonus points, additional rewards or different earning rates. These promotions may have separate eligibility requirements, start and end dates, product exclusions or redemption conditions.

Where specific promotion terms apply, those terms will govern the relevant promotion to the extent of any inconsistency with these general rewards terms, subject to applicable law.

8. Expiry of points

Points expire in accordance with the expiry period displayed in the rewards program or the applicable promotional terms.

Expiry period: 365 DAYS

Where points have an expiry date, customers are responsible for using them before expiry. We encourage customers to monitor their points balance and any expiry information displayed in their account.

Any expiry rules, notifications or extensions will be applied in accordance with the program settings and applicable law.

9. Returns, refunds and cancelled orders

If an eligible purchase is cancelled, refunded or reversed, points awarded in respect of the affected transaction may be deducted from the customer's rewards balance.

Where points have already been redeemed, Apex Aquatic may adjust the rewards account to reflect the cancelled or refunded transaction, subject to applicable law and the circumstances of the refund.

If a customer returns only part of an order, the points adjustment will be calculated in proportion to the affected eligible purchase, where reasonably practicable.

If a refund or cancellation results in an insufficient points balance, Apex Aquatic may correct the rewards ledger and account for the difference when processing the transaction, to the extent permitted by law.

Points will not be deducted merely because a customer makes a valid claim under their statutory consumer rights. Any adjustment must be consistent with the applicable refund outcome and these terms.

Rewards do not replace, limit or override the rights customers have under the Australian Consumer Law or our applicable refund policies.

10. Incorrect points, errors and misuse

Apex Aquatic may investigate and correct rewards balances where there is reasonable evidence of:

• Points credited due to a technical, administrative or calculation error.

• Duplicate, fraudulent or unauthorised transactions.

• Multiple accounts used to obtain rewards contrary to the program rules.

• Transactions deliberately structured to obtain rewards improperly.

• Returns, cancellations or payment reversals that affect points previously awarded.

• Manipulation, exploitation or abuse of a program feature or promotion.

Where an adjustment is necessary, Apex Aquatic will take reasonable steps to ensure it is accurate and proportionate to the issue.

We may suspend rewards activity while investigating suspected fraud or misuse where reasonably necessary. Where practicable, customers will be informed of material adjustments or restrictions and given an opportunity to provide relevant information.

Nothing in this section permits Apex Aquatic to withhold a remedy or exercise a right contrary to applicable law.

11. Customer accounts and security

Customers are responsible for maintaining the security of their account credentials and notifying Apex Aquatic if they suspect unauthorised access.

Rewards are associated with the relevant customer account and cannot ordinarily be transferred, sold or shared between customers.

If a customer has duplicate accounts, Apex Aquatic may review a request to consolidate them, subject to identity verification, system capabilities and applicable program rules.

Apex Aquatic may restrict access to rewards where reasonably necessary to investigate unauthorised activity, suspected fraud or a breach of these terms.

12. Program changes and termination

Apex Aquatic may modify the program's earning rates, qualifying purchases, redemption options, promotions or other features.

Where reasonably practicable, we will provide advance notice of material changes, particularly where they affect the value or use of existing points.

If the program is discontinued, we will communicate the arrangements for any remaining points, including any applicable redemption period, subject to applicable law.

We will not rely on this section to remove accrued rights or impose a material disadvantage on customers in a manner prohibited by law.

13. Privacy

We collect and use customer information to administer rewards, process transactions, investigate account issues and provide relevant program communications.

Information may be processed through Shopify and the third-party services used to operate the program, including Sway, in accordance with applicable privacy requirements.

Our handling of personal information is explained in the Apex Aquatic Privacy Policy:

https://apexaquatic.com.au/policies/privacy-policy

Customers should review that policy for information about the collection, use, disclosure and management of personal information.

14. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

The rewards program is a promotional benefit and does not replace any statutory rights relating to purchases made from Apex Aquatic.

If any provision of these terms is unenforceable, that provision will apply only to the extent permitted by law, without affecting the remaining provisions.

15. Contact us

If you have questions about Apex Aquatic Rewards, a missing points balance or a rewards adjustment, please contact:

Apex Aquatic
Email: ecommerce@apexaquatic.com.au
Website: https://apexaquatic.com.au

Please include your order number and the email address associated with your rewards account so we can investigate your enquiry.

These terms are intended to provide clear operating rules for Apex Aquatic Rewards. They should be checked against the live Sway configuration and reviewed for compliance with Australian law before publication.